TJ
Takalani J
1 reviews | Active since May 2016
17 Jan 2020, 09:24
Airtime *******
I just bought airtime, Telkom, all its showing on the app is pending!!!??? I have received my airtime... Pending what because I have not received the airtime. And when I clearly check on my app there are previous airtime transactions that are still pending to date. I want my airtime ASAP please, and I don’t understand why you have to deduct when you know your system is Messed up
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Replies (2)
Capitec Bank's replyOfficial
17 Jan 2020, 11:26I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply17 Jan 2020, 11:26
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
TJ
Takalani J's updateReviewer Update
17 Jan 2020, 11:44You have already failed me by saying 5 working days, how can a airtime query take 5 days to resolve???? That’s ridiculous!!
TJ
Takalani J's update17 Jan 2020, 11:44
Reviewer Update
You have already failed me by saying 5 working days, how can a airtime query take 5 days to resolve???? That’s ridiculous!!