SD
Siphiwe D

1 reviews | Active since Dec 2016

27 Dec 2016, 13:43

Airtime reversal

<p>i accidentally bought airtime to the wrong number using my Capitec account, I have called the service provider Vodacom for assistance and the agent was rude and told me she can't do anything to help me. </p> <p> </p> <p>I need the the airtime to be reversed to the correct number, but seem to fail to get assistance from Vodacom, is it possible to have the airtime reversed to the correct number as I tried calling the number I transferred to and it on voicemail meaning they have not received the airtime. </p> <p> </p> <p>May I be assisted as I bought airtime worth R400 and would like to have it given to the rightful person. </p> <p> </p> <p>Thank you </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Dec 2016, 07:18
Official

I acknowledge your posting, and have referred it to David Morris for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank