ZC
Zharne C

1 reviews | Active since Jan 2018

26 Nov 2019, 11:02

Airtime reversal

<div>I accidentally purchased airtime to the incorrect number and contacted the service provider, whom advise me that because it was a self service method I need to contact the bank as they are unable to assist me. I contacted the bank who just bluntly stated they are unable to assist me. The number is on VM and the airtime is there according to Cell c's voice machine. I need this airtime to be reverse to the correct number asap. &nbsp; #blackfriday&nbsp;</div>

0
Replies (2)
Capitec Bank
Capitec Bank's reply27 Nov 2019, 08:48
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
 
Capitec Bank
Capitec Bank's reply27 Nov 2019, 14:53
Official
Good day Zharne C

Please refer to our telephonic conversation.

We will be closing the matter on our end.

Kind regards
Capitec Bank