1 reviews | Active since Nov 2015

18 May 2017, 04:07

Airtime Purchuse Via Cellphone banking

<p>In the last month i have a very terrible ordeal with capitec bank because everytime i bought airtime using cellphone banking however the airtime does not get recharged on my phone. I called my service provider and i wasntold that its Capitecs fault. I went to capitec to report the matter however i was told by a consultant that thisbproblem has been reportedly repeatedly.</p> <p> </p> <p>I want this matter to be resolved immediately otherwise I am switching banks as this very unappropraite because it defeits the whole purpose for using cellphone banking. </p> <p> </p> <p>I am a very unhappy client.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply18 May 2017, 08:56
Official

I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank