RB
Renier B

1 reviews | Active since Oct 2019

31 Oct 2019, 06:59

Airtime pending

I just bought R300 airtime through the banking app, airtime is showing pending, according to previous reviews there are people with the same problem and that it's not the service provider but the actual bank itself, not satisfied, we trust you with our money . They actually deducted the money without sending the airtime.

0
Replies (2)
Capitec Bank
Capitec Bank's reply31 Oct 2019, 12:19
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply13 Nov 2019, 08:53
Official
Good day

I confirm the matter has been dealt with and resolved.

Kind regards
Complaint Management
Capitec Bank

Best regards,