Airtime not recieved..funds deducted from account

I purchased airtime using Capitec used code *120*3279# six days ago but did not recieve my airtime. I contacted capitec customer care but till to date my funds have not been refunded to me or the airtime purchased still not loaded. I purchased R100 vodacom airtime and the money was deducted from my account but no airtime recieved. I would like my refund as I was told it would take about 3 days to resolve. Reference number for the lodged complaint is #***2