IF
Imran F
1 reviews | Active since Oct 2014
08 May 2020, 11:36
AIRTIME NOT RECEIVED, MONEY WAS DEDUCTED!
On the 5th of May 2020 I bought airtime on capitec R65 it never went through I kept on trying in total I tried 13 times Three was successful but I had not received any airtime and money has been deducted for it I am still waiting today is the 8th of May 2020 I don't have no airtime and I have not been refunded my R195 I phone capitec bank I spoke to khanya she said the money will be refunded shortly I am still waiting I bought the airtime through capitec I would like to receive a refund from capitec This is so unnecessary really capitec services are weak and pathetic I won't advise anybody to do any online Services with capitec
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Replies (4)
Capitec Bank's replyOfficial
08 May 2020, 14:10I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply08 May 2020, 14:10
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
IF
Imran F's updateReviewer Update
08 May 2020, 14:15Thank you i will definitely be waiting for a positive response
IF
Imran F's update08 May 2020, 14:15
Reviewer Update
Thank you i will definitely be waiting for a positive response
Capitec Bank's replyOfficial
12 May 2020, 12:06Good day Mr Fakir
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Capitec Bank's reply12 May 2020, 12:06
Official
Good day Mr Fakir
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
IF
Imran F's updateReviewer Update
12 May 2020, 12:38Thank you so much much appreciated thanks to Nazly and Abigail who has assisted me very quick good work! Keep it up capitec
IF
Imran F's update12 May 2020, 12:38
Reviewer Update
Thank you so much much appreciated thanks to Nazly and Abigail who has assisted me very quick good work! Keep it up capitec