Airtime not Received

I bought airtime from Capitec worth R140 on the 7 of May 2020. to this day the airtime was never loaded to my account. I have exhausted all avenues with capitec following up on this. Im told they are dealing with the third party on this and they dont have a turn around time.

This happened during the lock down period and local branches were closed and I have to visit branches outside my area risking my life over R140.

I am disappointing because they dont reply to my emails and the calls takes more than R140 from my airtime just waiting for a customer service consultant to pick up