Airtime not credited to cellphone number

On the 04th May 2020 I purchased R30 8ta airtime using the capitec USSD. More than 48 hours later the cellphone number has not been credited with the airtime. I raised my query on their Facebook page and the page admin promised they would get in touch with me. This has left me no option but to give them a bad review on the hello peter website. I am completely disappointed and disgusted at the level of ****gery that capitec has stooped to. Even worse during these difficult times where we are told to stay indoors so as to flatten the curve. Calling the customer would have been a ridiculous since that will mean that I will end up paying more than the R30 that the airtime is worth. I hope that this can be resolved urgently.