airtime not allocated

Item: Capitec Bank
Rating: 2
Author: Bernice M

I bought airtime using my app for *** but it was not allocated but the money was taken off my account,this is the second time its happening.my registered number with capitec is ***

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

04 Dec 2019, 14:06

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply04 Dec 2019, 14:06

Official

Capitec Bank's replyOfficial

06 Dec 2019, 09:54

Hi Bernice M

Thank you for providing me with an opportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable.

Please return my call on the number provided in the SMS sent to your contact number.

Kind regards
Capitec Bank

Capitec Bank's reply06 Dec 2019, 09:54

Official

Hi Bernice M