Airtime issue with Capitec Bank

Item: Capitec Bank
Rating: 1
Author: matshidiso M

I recharged using the app twice and the airtime was not credited. The first time was on the 15 April, an amount of R12 and the other time was on the 19th, an amount of R25. To my understanding, the R12 should have been refunded by now as it is more than 48 hours. I am really loosing my faith with this bank.

Number: ***

Helpful (0)

Replies (1)

Capitec Bank's replyOfficial

20 Apr 2023, 10:01

Good day Matshidiso

Thank you for letting us know of your concern, and for your patience while we explore this matter.

We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

Capitec Bank's reply20 Apr 2023, 10:01

Official