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robin S

1 reviews | Active since Mar 2009

10 Feb 2020, 20:06

Airtime

Bought airtime. Money was deducted from my account but I have not received my airtime.I had an emergency and needed the airtime. Now you gonna tell me to give you 5 days to resolve.

0
Replies (3)
Capitec Bank
Capitec Bank's reply11 Feb 2020, 09:42
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply12 Feb 2020, 10:19
Official
Hi Robin 

Please respond to our email as we have been trying to get hold of you to no avail.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply17 Feb 2020, 17:02
Official
Good day Robin S

I have attempted to contact you on a few occasions to no avail.

Please be advised the matter has been resolved on our side and feedback has been sent.
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank