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sharon L

1 reviews | Active since Dec 2014

31 Oct 2019, 08:54

Airtime bought and not loaded but money has been deducted

Hi Capitec,

I have bought airtime today (31 October 2019) seven times with an error that says the mobile banking is unavailable. However, my money has been deducted with no airtime loaded on my phone. Thus the airtime I bought amounts to R72.

I need my money back and not airtime anymore.

Regards

0
Replies (3)
Capitec Bank
Capitec Bank's reply31 Oct 2019, 12:25
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
sL
sharon L's update31 Oct 2019, 12:31
Reviewer Update
Thank you for your response, however five days is too much considering that I need that money to add it onto my son school fees. Also note that this is not the first time that capitec always deduct my for unrecharged airtimes.

Would you please fast track that feedback? I urgently need that money back. DO not reimburse it through airtime, I need it cash back into my account.

Regards

Sharon
Capitec Bank
Capitec Bank's reply04 Nov 2019, 15:23
Official
Good day sharon L

Kindly note the matter has been resolved, as per our telephone discussion.

Kind regards
Capitec Bank