SM
Sib M
1 reviews | Active since Mar 2017
20 Apr 2020, 10:50
Airtime
I bought R100 airtime this morning it didnt went through but they took the money.I just bought another one for R20 it was recharged,can you help me trace the R100 one.
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Replies (3)
Capitec Bank's replyOfficial
20 Apr 2020, 13:31I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply20 Apr 2020, 13:31
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
28 Apr 2020, 13:59 Good day Ms Mtiyane As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank
Capitec Bank's reply28 Apr 2020, 13:59
Official
Good day Ms Mtiyane As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank
SM
Sib M's updateReviewer Update
29 Apr 2020, 10:15Good day
Unfortunately the matter was not dealt with. One of your consultant called to tell me that they dont see any problem on their side the problem is with telkom.I did as he said they have sent me an email at telkom there was no transaction of 100 on that particular day.I just feel you taking me from pillar to post can i have my money back its been a week now????????????????
Unfortunately the matter was not dealt with. One of your consultant called to tell me that they dont see any problem on their side the problem is with telkom.I did as he said they have sent me an email at telkom there was no transaction of 100 on that particular day.I just feel you taking me from pillar to post can i have my money back its been a week now????????????????
SM
Sib M's update29 Apr 2020, 10:15
Reviewer Update
Good day
Unfortunately the matter was not dealt with. One of your consultant called to tell me that they dont see any problem on their side the problem is with telkom.I did as he said they have sent me an email at telkom there was no transaction of 100 on that particular day.I just feel you taking me from pillar to post can i have my money back its been a week now????????????????
Unfortunately the matter was not dealt with. One of your consultant called to tell me that they dont see any problem on their side the problem is with telkom.I did as he said they have sent me an email at telkom there was no transaction of 100 on that particular day.I just feel you taking me from pillar to post can i have my money back its been a week now????????????????