Airtime

On the 25th August i purchased R150 worth of airtime on my Capitec App ,i called into the customer service center spoke to numerous agents that kept telling me that the enquiry been escalated , i left the matter for a month i called their customer center again after a month they kept telling me that they waiting for Telkom to get back to them its been 4 months now and not even one person tried calling me is this the type of service we get as clients ....i am still waiting for my airtime