Airtime

On the 15th March 2020 around 4pm i bought R100 Mtn airtme on my Capitec app. I waited for it to appear after an hour it didn't. I called MTN to enquire and they told me that the problem isn't with them i should contact the bank. I emailed Capitec Bank and they repsonded that they are investigating and will get back to me in 24hours.

I bought another R12 Mtn voucher and it didn't go through.again i contacted the bank and got the same response that they were investigating. The following day ibrought R30 aitime becaise i really needed airtime and it did not appear. I made contact with the bank but all in vain.

I am quite disappointed by the bank because R142 is alot of money. They just ignore me and do not respond to any of my emails. This is the 1st reponse when i first told them my probl3m:

Good day Miss J....

Thank you for your email.

I truly regret learning of your negative service experience. Please accept my sincere apology for your experience. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.

Kindly be advised the funds should be corrected within 24 hours.

Should the funds still not reflect, please let me know in order for me to escalate the matter.

Kind Regards

Agent: Service Admin BSC: Service Administration cid:[email protected] T +***4 F +***0 M +***8 GPS 33°54’3.7” S 18°37’27.1” E BSE Building, 89 Voortrekker Road, Bellville 7535

PO Box 12451, Die Boord, Stellenbosch 7613 capitecbank.co.za

From: Yolanda Johwiese <***> Sent: 15 March 2020 6:01 PM To: *** Subject: Prepaid airtime

Good day

I hope this email finds you well. I bought airtime worth R100 on my Capitec app, and it does not reflect.

Thank you

Good day

Its been a full week now since I've been waiting for you to come back to me with regards to my airtime. How long still should i wait before the matter is resolved? Show quoted text