agents who dont listen

on the 16 or 17 Dec 2015 i made a call to one of ur call centres and arranged for all my loans to be deducted off my account ASAP because i got paid early and the lady i spoke to said she would do it ! roughly 30min after the call i got my notifications that the money was taken off. Just before Jan i got texts saying that i still owe one loan *** ???? i called and made a arrangements to pay half in Jan and half in Feb and OMW was i bombarded with calls everyday i mean REALLY? do you guys not keep notes on the system so that every agent can check the history of a customer? ANYWAY i called today to inquire about a credit app and i was told that my account has been red flagged WHAT THE HELL FOR? an agent who didn't follow instructions? its too bad i didn't take her name and ref number so that she can fix the mess she made ! can calls be recalled so that action is taken against this girl? im SUPER ****ED RIGHT NOW ! BYE CAPITEC ..HELLO FNB