IN
Indrani N

1 reviews | Active since Jun 2013

12 Mar 2021, 11:05

Agents terrorise us daily - incorrect numbers on Capitec system.

We receive numerous calls from Capitec agents on a daily basis and they are looking for IPP Mining, to confirm employment. IPP Mining number is ***. our Avis number is ***. We constantly tell them that we are not IPP Mining, we are Avis. They insist that the number on their system is correct. Please advise where do your agents get their contact numbers from? Who is responsible for this, and who can I contact to rectify the incorrect number? As this is becoming very bothersome at my office ,as we receive call after call from Capitec, and this is unnecessary and bothersome.

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Replies (2)
Capitec Bank
Capitec Bank's reply12 Mar 2021, 11:20
Official
Good day Indrani

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Ban
Capitec Bank
Capitec Bank's reply12 Mar 2021, 12:55
Official
Good day Indrani

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank