1 reviews | Active since Aug 2016
Agent Tardiness
<p>I have never interacted with a more slow and delayed sales agent as I did today. I called in waiting to apply for a loan but there is no way I was going to take it. The agent took her own time to answer my call, I was waiting in silence before she decided to greet. She sounded so dead, no enthusiasm and not focused at all. Sis I would rather take a loan with another service provider if thats the type of service you get from Capitec Bank.. </p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Hi Rene
With reference to our telephone discussion earlier on today, I am glad that I was able to reach you.
I would like to express regret for the frustration and embarrassment you might have encountered regarding your matter. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our potential clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
Once again I do apologise for the service experience received.
Adwena Williams
Complaint Officer
Capitec Bank
Best regards,
Hi Rene
With reference to our telephone discussion earlier on today, I am glad that I was able to reach you.
I would like to express regret for the frustration and embarrassment you might have encountered regarding your matter. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our potential clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
Once again I do apologise for the service experience received.
Adwena Williams
Complaint Officer
Capitec Bank
Best regards,