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Ka A
1 reviews | Active since Mar 2017
12 Mar 2024, 13:14
Agent hangs up after being rude to client
Captiec agents don't know what they are doing. Asking same questions and being condescending telling the client they clearly don't understand the question. Meantime the agent doesn't listen to the answer that was given 5 times. Then the agent hangs up!!!!
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Capitec Bank's replyOfficial
12 Mar 2024, 19:24Good day Katharine
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply12 Mar 2024, 19:24
Official
Good day Katharine
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank