yM
yolanda M
1 reviews | Active since Apr 2014
24 Jan 2020, 10:11
agent dropped a call
Capitec service is bad. I spoke to Rethabile in collections, she was rude and dropped the call and my issue is not resolved that means i have to call again with my own airtime.
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Capitec Bank's replyOfficial
24 Jan 2020, 11:38I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply24 Jan 2020, 11:38
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Best regards,