Agent did not even probe to check on the system

[09/29, 06:38] Capitec App: *Nathanael* Welcome to the Capitec bank WhatsApp platform. You are now through to a human agent. Please allow me just a few moments to read your previous communication with us. I will advise shortly. [09/29, 06:38] M.A.V.O.V.O: Hi [09/29, 06:38] Capitec App: *Nathanael* Thank you for your patience. I noticed your query wasn’t specified. How may I assist you today? [09/29, 06:38] M.A.V.O.V.O: My company deposited funds into my account it's not reflecting [09/29, 06:39] Capitec App: *Nathanael* Transfers to external banks can take up to 2 - 3 working days to reflect. This excludes public holidays and weekends. Please confirm with the external bank if the same applies to them. [09/29, 06:39] M.A.V.O.V.O: Everyone got paid who uses capitec [09/29, 06:40] M.A.V.O.V.O: They sent funds to the Siphiwe Joseph Mkhize account. [09/29, 06:41] M.A.V.O.V.O: Are you still there? [09/29, 06:41] Capitec App: *Nathanael* Transfers to external banks can take up to 2 - 3 working days to reflect. This excludes public holidays and weekends. Please confirm with the external bank if the same applies to them. [09/29, 06:43] M.A.V.O.V.O: Sir most of us at my work we use capitec, its impossible for everyone to get paid but I do not. I was using fnb decided to bank with capitec again. [09/29, 06:44] M.A.V.O.V.O: I do not know if probing its part of your job? [09/29, 06:45] M.A.V.O.V.O: I was using capitec before, decided to use it again. I am not sure if everything is fine with my account? [09/29, 06:47] Capitec App: *Nathanael* This is an incoming payment which means you will need to escalate the matter with the sender and their bank regarding the payment that was made. As previously stated multiple times. [09/29, 06:48] M.A.V.O.V.O: You have not checked on the system you are just using sticky notes without checking thoroughly on the system. [09/29, 06:49] Capitec App: *Nathanael* This is the system on I am providing information relevant to your query. [09/29, 06:49] M.A.V.O.V.O: Brand Capitec it's the most trusted brand, I am so disappointed at the bad service I am receiving. [09/29, 06:50] M.A.V.O.V.O: My worry it's you do not probe thoroughly, it's like I am just a number. [09/29, 06:50] Capitec App: *Nathanael* Please elaborate on the bad service you are getting so that I can make the necessary improvements. [09/29, 06:50] M.A.V.O.V.O: Let me exit this chat and try to speak to a different agent. [09/29, 06:51] Capitec App: *Nathanael* Is there anything else I can do for you? [09/29, 06:52] M.A.V.O.V.O: You will be hearing from me from hellopeter thank you for the worst service ever. [09/29, 06:53] Capitec App: *Nathanael* We understand the importance of providing excellent customer service and are committed to resolving any issues you may have. If you have any further questions or concerns, please do not hesitate to contact us again. Have a wonderful day further.