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JP
Jim P

1 reviews | Active since Mar 2015

10 Feb 2026, 10:30

Agent cut call

Went onto the App to download last 12 months statements. Only current month given. Tried again and only first 2 months of request. Called Capitec. Was advised to try last 6 months, I asked why? Agent sent for 6 months from Jan 2025 and then cut call

0
Replies (4)
Capitec Bank
Capitec Bank's reply10 Feb 2026, 10:37
Official
Good day, you are through to Yolanda. Please allow me a few minutes to fami****ize myself with your query.

Best regards,

Capitec Bank
Capitec Bank's reply10 Feb 2026, 10:46
Official
Please be informed I will be closing our conversation due to no response. Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank, hope to chat with you soon. Kindly note no further response is required from you as our chat will now be closed.🤗🌈

Best regards,

JP
Jim P's update10 Feb 2026, 10:59
Reviewer Update
Where was that sent to?
Capitec Bank
Capitec Bank's reply10 Feb 2026, 14:57
Official
Hello  JAMES FRANCIS POWELL
In response to your complaint, kindly refer to our telephone conversation on the 10.02.2026, as outcome of your complaint.

Please feel free to contact us directly should you have any other enquiries relating to this matter

Kind regards 
Capitec Bank 

Best regards,