Agent Complaint - Nxaba Vili

I would like to lay a complaint against one of the Forensics Department agent by the name of Nxaba Vili. I called in on the 11/03/2021 to block my client’s account as he was ****med and the funds transferred into a Capitec account. Nxaba was so unprofessional and unbothered as he transferred my call twice to the Help Desk line instead of assisting me with my query. I am so disappointed in the services that your agents give out and feel sorry for your clients who have to accept this kind of service from your agents and I hope this matter will be dealt with and taken seriously.