JH
Jillian H
1 reviews | Active since May 2016
03 Jan 2018, 13:55
AGAIN, REALLY
I did an eft in December 17 for the November payment. I've had to delete 25 voicemail messages from your Call Centre....really. Today I've received 4-5 calls. Again my debit order did not go through successfully due to Capitec system fault. I received a sms this morning that DEBIT ORDER FAILED! PLEASE DON'T CALL ME AS NO ONE LISTENS, SEND ME AN EMAIL. I have lodged a complaint with both the NCR and the Banking Ombudsman. This is now UNACCEPTABLE. HOW MANY TIMES MUST I COMPLAIN?
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Capitec Bank's replyOfficial
03 Jan 2018, 15:38I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Jacqueline Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply03 Jan 2018, 15:38
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Jacqueline Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,