Again Capitec deduct debit order on wrong date - Account shows I'm in arrears

I just checked my personal loan statement and the app.

It shows I am one full payment in arrears. Interest has been taken twice.

All this while the Debit order went through today about an hour ago. On the statement it shows that you attempted to take payment on the 20th of April - Yesterday while we have an agreement that my debit order is on the day I'm getting paid which is NOT the 20th.

How many times has this now happened and you fixed it and promised it won't happen again?

Capitec is unreliable and un trustworthy.

Look at our history how many times you attempted Debit orders when it was not my pay day, and how many times you apologised and promised to fix it.

Now, today ot happens again. I have never been in arrears or skipped a payment. While you show again I am a full payment in arrears and took double the interest.

I am tired of writing these complaints but have to due to incompetence from your side.

I made a screenshot of the balance on the app and the statement as of todays statement.

Apologies are not enough anymore.

One mistake, two, Maybe three, could mabe be looked over, but I'm sure this is about the tenth time this has happened during my loan term.

If you can't properly manage Debit orders, please cancel the debit order and let me pay via EFT when I get paid.

I am fed up of complaining about the same thing AND what is happening is that Capitec is concurrently breaching a contract between us. This is not allowed by law, and maybe worth looking into by my lawyer?

I'm disappointed that you told me the last time around it is now fixed and yet again, months later samr thing happens again .