AGAIN - Access Suspended

How long should a person have to wait to access what is supposed to be his funds. Why do have banking service took several days to fix what it seems as their technical error . I have send an email to client service to fix the error on system to allow me access. The reply I got is that the consultant will contact me with in two days. Why did I make internet banking . for me to be able to access my funds in my convenient time.<br> <br> Please assist in this regards and tell me why should it supposed to take days