Again???!!!

<p>Last year on the 9th of December Capitec let my loan debit order go through, because according to them, all educators get on that date their salary. I called them and let them know, North West educators only get paid on the 20th of December. They promised to rectify the problem for this year. And what do you know, the 9th of December my bank notifies me to fund my account, because Capitec put their debit order through. I call them 7;30 in the morning because I mark matric papers and it is from 8;00 to 20;00, no cellphones allowed in the marking centres,the operator they can only help me from 8;00 -17;00. On Thuesday 13 December Capitec calls me to ask why the debit order did not go through, I gave the lady the whole song again, NORTH WEST EDUCATORS only get paid on the 20th of December, I ask if I will get my money back, since it is their mistake and I did not give permission for the debit order to go through on the 9th of December. Sure, she says just into any Capitec bank, they will give the money back! Wow excellent service, your mistake but I must go into the bank? I tell her to make a note, that we only get paid on the 20th of December. That is not the end of this good service I received! I now again received a sms from my bank, that I must fund my account for the debit order of Capitec to go through. Hmmm stil not the 20th Capitec?! Please go play your recordings that you record for "quality"service, please give my bounced debit order money back and please make sure you correct my credit record. I decided to come and write here, maybe you will take note now?</p>