TN
Thando N

1 reviews | Active since May 2024

01 May 2024, 15:02

AFRIHOST *****ULENT TRANSACTION ON MY ACCOUNT

1st of May 2024 in the afternoon I realised that there's " Recurring card purchase" loaded on my account from Afrihost Com 3 Capetown at 02:17 am. I am currently studying out of the country and have no need to subscribe to such services. I immediately contacted Capitec bank via WhatAPP and spoke to an Agent by the name of Lufuno. I explained what happened and provided a screenshot of the transaction and asked if the transaction can be stopped as it was still pending. Lufuno told me that the transaction can not be stopped, Capitec can only stop my card and lodge a dispute on my behalf and STILL CHARGE ME A FEE OF R 80 for a *****ULENT transaction. This is far the worst expirience Ive had with the bank,********s can do as they please with our monies and the bank does not have any resources or majors in place to stop such transactions, How are we expected to trust banks when such things happen???

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Replies (3)
Capitec Bank
Capitec Bank's reply02 May 2024, 07:03
Official
Good day Thando Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec
TN
Thando N's update07 Nov 2024, 10:59
Reviewer Update
Thank you for the quick response yesterday. However the same thing is happening today, I keep on speaking to different agents and have to explain the same thing over and over agin. Can the designated official please address my URGENT CONCERN??
TN
Thando N's update14 Nov 2024, 15:54
Reviewer Update
Capitec Bank please can you please practice what you preach?? Client service used to be your primary focus. The designated official you assigned to the case was very useful the past few days. The last communication was that he received feedback and will communicate the findings. I tried to reach out to him via Whatsapp chat and no response. I would really appreciate some feedback please.