CM
Chumisa M

1 reviews | Active since Dec 2018

05 Dec 2019, 23:54

Aedo victim

So today I received my payout from labour as soon as the money came in R3994 was deducted by an aedo debit order. In Feb I asked Capitec in century city to stop these debit orders and they told me they did but to my surprise my money was taken again with no hope that Capitec will reverse the money. I want Capitec to reverse my money to my account ASAP as I no longer have an income

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Replies (3)
Capitec Bank
Capitec Bank's reply06 Dec 2019, 09:18
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply09 Dec 2019, 14:25
Official
Hi Chumisa M

Thank you for providing me with an opportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable. 
 
Please return my call on the number provided in the SMS sent to your contact number. 
 
Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply17 Dec 2019, 15:48
Official
We have tried contacting you but with no success. Feedback has been provided to you via email. We sincerely apologise for the inconveniences caused.
Complaint managementCapitec Bank