JG
Jermaine G

1 reviews | Active since Feb 2012

13 Dec 2020, 23:40

Aedo ***** company deducts anytime of the month off my account and Capitec allows it

Aedo debit order taken on the 13/12/2020 incorrectly. I only get paid on the 23/12/2020 and Capitec bank always allows these debits to run off my account *******ly on the incorrect dates. On the app it doesnt even reflect that the debit order payment was released & they dont allow you to reverse this debit yet it was taken off on the incorrect date. Further more the company in question that have done the debit intellicell are ********** and have been deducting my money every month without my authorisation and refused to return all the debits they have been taking **********ly how does a bank not assist people when R339 runs off my account on odd dates without my authorisation. The ********** company in question will not reverse any off my debits and my bank cannot assist every single month money given away. A bank should be able to help customers surely.

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Dec 2020, 07:00
Official
Good day Jermaine

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank