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Donna F
1 reviews | Active since Jun 2019
14 Jun 2019, 08:37
AEDO Debit order
I have been a client at Capitec bank since 2014 and I have always been happy with their service until today 14.06.2019 when a R 6 415 debit order came off my account and I went to the branch told me that this debit order cannot be reversed because it is AEDO, all I want is my money BACK. I don't know anything about AEDO I just want my money BACK. I am really worried even thinking of changing a bank as this has inconvenienced me and my family so bad.
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Capitec Bank's replyOfficial
14 Jun 2019, 09:22I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply14 Jun 2019, 09:22
Official
I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
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Donna F's updateReviewer Update
14 Jun 2019, 11:40Thank you for your prompt response. I await your feed in 5 working days.
DF
Donna F's update14 Jun 2019, 11:40
Reviewer Update
Thank you for your prompt response. I await your feed in 5 working days.