Adwena Williams @ Capitec-Simply the Best

I refer to incident ***2. I refer to the mentioned reference number and would like to say thank you to Adwena Williams for the outstanding service and feedback she provided regarding the opening of a savings account. I recently tried to open a savings account at Capitec and to my surprise I was given the wrong information and I could not open the account as the consultant believed that my ID was damaged. Several weeks passed until last week when Adwena called me and confirmed via email the following:

"Feedback After I reviewed this matter I escalated if for an expert opinion within the banking structure who advised to have made use of a Report linked to Home Affairs and can confirm that the photo on your ID is the same as that at Home Affairs. The photo was not replaced and the ID can be accepted. Service I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience and frustration it may have caused you. In order for us to identify the areas of improvement. The complaints that we receive enable us to do so. I therefore thank you for bringing the matter to our attention. I have brought your particular experience to the attention of the relevant managers who will ensure that the necessary remedial actions are taken to address and or prevent any future complaints. I believe that the matter could have been resolved at an earlier stage had we made use of the resources at our disposal."

Thank you Adwena, you made my day, you made me smiled and Capitec should employ more people like you. You are a superstar, if Capitec won't say that to you, allow me to do so. Thank you for the great service and your time by resolving this matter. Sadly Capitec failed me as a customer and they failed themselves.