Adverse Notice Put On An Up To Date Account !!!!

This company has a really awful after service , I have a loan with you and its really frustrating trying to get a simple statement. I have been on the phone for 45min , spoken to 7 different people all of whom cannot assist. Further to this they've listed me as missed payments yet Capitec debited my account earlier that its debit date for Nov and Dec and still has the nerve to call me asking when im making a payment to update my overdue account. I now have an adverse on my credit report and will need an explanation and this removed but yet again NO ONE in CAPITEC can assist , their after service sucks and should definitely be looked into. This is what really makes customers run away rather that build relation.