JS
Jonathan S
1 reviews | Active since May 2015
23 May 2015, 12:44
additional card
Due to my work i needed my wife to have a additional card.<br> <br> Even after numourus trips, calling the call center,reference numbers in hand, proof of adress, id book, my wife and myself present still no additional card.<br> <br> Making me wonder why i changend from FNB. At least there at a click of a button my addition card would have been deleverd to my doorstep!
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Capitec Bank's replyOfficial
25 May 2015, 08:05Hello Jonny001,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply25 May 2015, 08:05
Official
Hello Jonny001,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Best regards,