EF
E F

1 reviews | Active since Apr 2011

01 Feb 2024, 10:36

Added Features on App, ridiculous

Capitec added a new Feature on the app, where is you make a payment you need to take a selfie... and when phoning they tell you its for security.. WELL I UNDERSTAND SECURITY IF I WAS ADDING A NEW BENEFICIARY... but the person i was paying i have been doing so for the last 5 Years, now every time I send money to my kids for pocked money, I need to take a selfie. every time I give my mom money I need to take a selfie. surly when a option like this is added to the app. GIVE THE CUSTOMERS A OPTION TO ACCET OR DECLINE THIS ADDED FEATURE OR BETTER THAT THEY CAN SET A LIMIT TO THIS FEATURE, I really do not want to take a selfie every time i transfer 100 rand to the kids ... Capitec you now becoming ridiculous in your added Features .. only reason you get 1 star, is because I cant give you none .. PLEASE BE VERY CAREFULL WHEN YOU TRY TO CONTROL HOW PEOPLE SPEND MONEY THIS COULD BECOME A LEGAL ISSUE

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Feb 2024, 15:17
Official
Good day E

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank