1 reviews | Active since Apr 2011
Added Features on App, ridiculous
Capitec added a new Feature on the app, where is you make a payment you need to take a selfie... and when phoning they tell you its for security.. WELL I UNDERSTAND SECURITY IF I WAS ADDING A NEW BENEFICIARY... but the person i was paying i have been doing so for the last 5 Years, now every time I send money to my kids for pocked money, I need to take a selfie. every time I give my mom money I need to take a selfie. surly when a option like this is added to the app. GIVE THE CUSTOMERS A OPTION TO ACCET OR DECLINE THIS ADDED FEATURE OR BETTER THAT THEY CAN SET A LIMIT TO THIS FEATURE, I really do not want to take a selfie every time i transfer 100 rand to the kids ... Capitec you now becoming ridiculous in your added Features .. only reason you get 1 star, is because I cant give you none .. PLEASE BE VERY CAREFULL WHEN YOU TRY TO CONTROL HOW PEOPLE SPEND MONEY THIS COULD BECOME A LEGAL ISSUE
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
