Activating Capitec Bank App Abroad

I'm living abroad and cant seem to activate the Capitec app on my new phone. The sms confirmation cannot be delivered. There was a similar complaint on HelloPeter by another user in November 2019 which seems to have been resolved. Yes I'm using my original sim card with my South African number which is also registered/verified with Capitec , yes my email address is verified, yes my Vodacom roaming is 100% activated and yes I have sent numerous emails to Capitec Customer care with zero to little response. I will not be as patient as the user who had a complaint in November, if this issue is not resolved by Tuesday, 10/12/2019, my account will be closed by the end of next week. Lets see if Capitec will have a quicker response time on a public platform?