WG
WALTER G
1 reviews | Active since Nov 2017
23 Nov 2022, 10:40
Activate app on a new cell phone
I called the call centre 4 time to assist me to activate my phone app on my new phone. Verified my cell number my email, checked my sim cards done all of it, the app asked for a selfie and every time it say the phone cannot be verified with Home affairs. Tried deferent back grounds, and light settings. I am willing to do skype call or whatsupp call to proof my identity. To go the the nearest branch is 220km round trip that will cost me R650.00 just to show my face and get the app activated. There must be a way to resolve this, unless the bank want to pay the transport costs of R650.00
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Replies (3)
Capitec Bank's replyOfficial
23 Nov 2022, 11:25Good day Walter
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply23 Nov 2022, 11:25
Official
Good day Walter
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
WG
WALTER G's updateReviewer Update
24 Nov 2022, 10:18So it is the next business day, I can bet you no one will contact me or if they do will not be able to resolve this issue. How can this type of service be allowed and to operate as a business. Read the reviews on Capitec its pathetic to think we trust this bank with our money.
Cancelled a policy this morning need the app to stop the debit. Will the bank pay that money back in my account if I can't stop the debit.. you know that will never happen.
Go check, they send everybody the same automated response. Nobody from the bank calls back, is it because they are non customers service driven, seems that way to me.
Cancelled a policy this morning need the app to stop the debit. Will the bank pay that money back in my account if I can't stop the debit.. you know that will never happen.
Go check, they send everybody the same automated response. Nobody from the bank calls back, is it because they are non customers service driven, seems that way to me.
WG
WALTER G's update24 Nov 2022, 10:18
Reviewer Update
So it is the next business day, I can bet you no one will contact me or if they do will not be able to resolve this issue. How can this type of service be allowed and to operate as a business. Read the reviews on Capitec its pathetic to think we trust this bank with our money.
Cancelled a policy this morning need the app to stop the debit. Will the bank pay that money back in my account if I can't stop the debit.. you know that will never happen.
Go check, they send everybody the same automated response. Nobody from the bank calls back, is it because they are non customers service driven, seems that way to me.
Cancelled a policy this morning need the app to stop the debit. Will the bank pay that money back in my account if I can't stop the debit.. you know that will never happen.
Go check, they send everybody the same automated response. Nobody from the bank calls back, is it because they are non customers service driven, seems that way to me.
WG
WALTER G's updateReviewer Update
29 Nov 2022, 14:16Ok its now 5 days later, month end, debits going off, efts to be done, I cancelled a policy and need to stop the debit..
Still no help from Capitec..
We must think long and hard is this the service you want from a bank???
Still no help from Capitec..
We must think long and hard is this the service you want from a bank???
WG
WALTER G's update29 Nov 2022, 14:16
Reviewer Update
Ok its now 5 days later, month end, debits going off, efts to be done, I cancelled a policy and need to stop the debit..
Still no help from Capitec..
We must think long and hard is this the service you want from a bank???
Still no help from Capitec..
We must think long and hard is this the service you want from a bank???