Aceess facility is a loan shark ****

Access facility is a ****. My outstanding debt is 68K but I am still charged for the initial 100k I took, this is after I made a lumpsum towards it. I queried this on the 28th of December and it is not rectified even now. Section 125 and 126 of the national credit act seem not to work at Capitec. You guys are just good at calling to debate instead of looking into the account and rectify your nonsense. It's frustrating, it seems you forcing me to remain on the initial agreement even after the principal debt has changed. For this, I don't want, I want you to rectify it, don't call me with some complaints management nonsense. This is in violation of the sections 125 and 126 of the credit act.