IN
Inga N

1 reviews | Active since Nov 2020

28 Nov 2020, 13:57

Accused for ***** by Capitec bank consultant today

I was at capitec today they closed my account they claim that I did ***** .but I do nt no nothing about the *****.money was send to my account for standard bank to my Capitec account but I did not see money in my account the my I received was my wages and the Capitec bank consultant for Gugulethu claims that I did the ***** .so I say that on Monday I will be receiving my wages for my companies they claim that I must bring a pay slip in order to get my money coz they also think that the money I will receive is *****ed money. The consultant asked me why I was doing bank balance query on the 10 for November sameone was sending me money via mobile bank so it was not successful because Capitec already closed the account so I had too check what was happening too my account in a ATM in mortuge garden

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Replies (2)
Capitec Bank
Capitec Bank's reply29 Nov 2020, 08:10
Official
Good day Inga 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
Capitec Bank
Capitec Bank's reply01 Dec 2020, 08:55
Official
Good day Inga

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank