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Velisiwe I

1 reviews | Active since Aug 2025

04 Aug 2025, 15:12

Accounts Frozen

Capitec Bank closed my accounts and withheld the funds I had in them without returning my money. Is this legally allowed? I insist on the immediate return of my funds.

They claimed my account was involved in *****ulent activity, and I provided all requested documentation to assist their investigation. However, they have ignored my emails—especially when I asked for details about the person who reported my account so I could resolve the issue if possible.

To make matters worse, Capitec has taken further action by ensuring my accounts with other banks (Standard Bank and FNB) were also blocked. These banks have stated they cannot unblock my accounts unless Capitec authorizes it.

This situation is unjust and has caused me significant financial hardship. I demand a resolution and the return of my money.

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Replies (2)
Capitec Bank
Capitec Bank's reply04 Aug 2025, 16:36
Official
Good day Velisiwe Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Velisiwe I's update23 Aug 2025, 13:32
Reviewer Update
Good

I am still waiting for a response, I have not received any feedback from the last email and it’s been 2 weeks