Accounts

I went to capitec branch today i have an old account with capitec that i did not use for 5 years know. They advice that they need the card to close the account that i do not have. I also i wanted to open a new account for my son. Everyting was signed by the manager i just needed to full in a new form for my son. She told me that she needed to go an do something at the enquiries and that she will give me a new ticket. I already spent an half an hour there to open 2 new accounts and close the old one. This is not customer care i will take my accounts to another capitec bank if gezina branch does not want new account holders. The consultant at nr 7 was willing to help to open a new account for me and my son.