NH
Nokukhanya H

1 reviews | Active since Feb 2024

02 Dec 2025, 08:47

Account was recently identified as being involved in suspected *****, money related to suspected ***** was transferred into your account (they say)

I'm extremely frustrated with Capitec for closing my account and investigating a *****ulent transaction, (Account was recently identified as being involved in suspected *****, money related to suspected ***** was transferred into your account they say). I understand the need for investigation if they feel the need I don’t have a problem with that , but being unable to access my funds for 7 days is causing significant inconvenience. I've seen cases of people being blocked without reason, making me regret choosing Capitec as my bank, especially with loans involved.

I'm hoping for a resolution within the 7-day period, as waiting months for a case to be resolved is unacceptable. If my funds aren't released, I'll have to consider moving to another bank and reassess my loan agreements with Capitec. I work hard for my money, and if Capitec doesn't resolve this, they will be responsible for any consequences.

If my money isn't returned, I may have no choice but to reevaluate my loan agreements, and I'll have to consider Capitec's actions as the reason for any decisions I make regarding those loans.

Regard ME Mbatha

0
Replies (2)
Capitec Bank
Capitec Bank's reply03 Dec 2025, 10:00
Official
Hello  MBONGISENI

With reference to our telephone conversation/email correspondence. I trust that you satisfied with the outcome. We have proceeded to close your complaint.

Kind regards
Capitec Bank
NH
Nokukhanya H's update03 Dec 2025, 10:05
Reviewer Update
Resolved thank you so much Capitec 🙏🏽