Account Unactivated/Suspended

Account Suspended

For some reason Capitec decided to suspend my account without any warning, notice or explanation. Cannot access my banking app, nor can I use internet banking or the masterpass app and the only way to fix it is to go to the branch. After I enquired about the issue I got the following response by Keenen van Rensburg:

\Good day

Thank you for your mail.

Please be advised that your remote banking application is suspended and that you will have to visit your closest Capitec bank in order for them to assist you with the remote banking application.

Kind regards"

Basically exactly what I told them in my enquiry message was stated back to me. Still no explanation.

I do not have time to go to the branch and I need to access my account as soon as possible and absolutely NO help from Capitec.