Account unable to work

i went to China in April, when i booked in the Hotel placed a hold onto my account. When i checked out, they processed the hold, i paid, got the Slip and left.<br> NOW im trying to user my account, but it says there is no FUNDS available, but I have an Available balance with funds in<br> So i phoned Capitec and i was told its because the hotel in China never released the HOLD. But regardless of the hold, there are funds available and i need to use those funds Before 10Am 7 May. Why cant i use my card, and why cant capitec just fix it, so the Banks problem is becoming mine.<br> My reference number for the incident is: ***4. Im a first time customer (just wanting to save money with Capitec) So whats the issue here?