Account suspended for no reason
I tried to make an online payment today for R48 and was told my account has been suspended. For what reason has my account been suspended????? I make numerous payments online and now I have to go into a branch to go sort this **** out. Not only is it wasting my time but I also can't do anything until the suspension has been lifted. This is unacceptable. Not even a notice or warning of it being suspended or the reason why. Please sort this **** out NOW! Or I will be closing this account!
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Capitec Bank's replyOfficial
28 Jan 2015, 16:20Hello Chaniev,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Capitec Bank's reply28 Jan 2015, 16:20
Official
Hello Chaniev,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank