account stopped without customer consultation

This morning after i went to complain about bad service and bad attitude on this platform hello peter at capitec super stadium centre from a consultant by the name of katlego malatsi, i will never forget this name in the history of banking i had with capitec. the lady stopped my account without my knowledge and i just have to found from my mother when she wanted to deposit money into my account that my account doesn't exist or it's closed. it came as shock when i went into my cellphone banking to buy airtime my phone tell's me that i have no accounts with capitec. the only thought that came to mind that my investment funds in my account is lost,missing or de*****ed

i must say one complaint turned into a disaster that almost made me sleep on the street because of one consultant that made my life a living hell. a consultant stopped my account because she couldn't handle an angry customer and thought it would be best if she stopped my account and say nothing about it. i will never make my relationship with the bank to be destroyed by this evil, wicked consultant who stopped my account without consulting anyone for that matter disregard of the so called misunderstanding of the first complaint. there is no excuse for she did and this time she has gone to far. what if i was in the middle of nowhere and i needed to access my funds and i was told that my accounts doesn't exist. im looking at options to put my investment else where because i must admit that i was scared that someone stole my money from my capitec account. this branch is next to my home but i swear i will never visit that branch again because it lamost caused me a heart attack till i decide on my next move on where to move my investment where i say safety of it its my utmost priority. this it was tragedy and i can't image anyone putting myself into my shoes because its unfair because those funds into my account belongs to me and not capitec or that consultant for that matter. i hope that consultant burns in hell for the evil that she did to me.