Account stopped

My accounts have been placed on hold since the 3rd of October 2023 due a *****ulent transaction that happened my accounts, I have never received any communication from the bank as to how to get my account activated as I know exactly where the amount of money came from, at this moment I can’t do a single thing, I’m even running out of cash, I’m getting paid this weekend and I haven’t recived any communication on the way forward from the bank. the WhatsApp chat is so pathetic it takes you hours to speak I consultant , can someone please solve my matter as il really running out of patience and as well as money