Account still soft frozen

Received an SMS on the 24th stating that Capitec need to verify some information for Fica and that if I didn't visit a branch or email the necessary documents my account would be soft frozen on the 30th. I immediately went to my branch to try and clear up what was needed and after my visit, I was assured that everything was updated and in order and assured that there would be no soft freeze. The 30th of July came and went and there was no soft freeze up until randomly yesterday (the 5th) my account was soft frozen. I immediately went back to the same branch and did the same procedure all over again with updating my personal information except this time I was asked to include an affidavit, a proof of address, a payslip from my company and a copy of ID. All of my money I keep on my Capitec account and after submitting all the required information and more twice I gave Capitec a call after spending the day there to get an update. I was told that there was a note made on the account that the soft freeze should be lifted before the end of the business day (yesterday). I have checked this morning and already called in again as the account is still soft frozen, despite it feeling like I'm being told two completely different things whenever I speak to an agent from the company. There is still not much clarification of when I will be able to access the only funds I have which is in the Capitec account. When asked why my account was frozen yesterday I was told it's just because they need to "update" Fica every 5 years. Really disappointed as this has been my bank of choice for over 10 years and they have currently left me stranded.