Account still not credited after so many days

Capitec is failing me as their client. To date I have not have the money deposited into my account credited. The Atm gave no receipt. I have spoken to numerous people including complaints department to no avail. I have voiced my wories to them but it seems that nobody cares or wants to help. I am appaled by the services I'm getting from you considering my September/2020 and October/ 2020 charges on my account I think I deserve a better treatment from what so called my bank. I think its time I made a good decision for myself and move to a bank that cares about people.